Please read these Terms and Conditions carefully before making any booking or using any service provided by Arabian Shams Tourism. By proceeding with a booking, you confirm that you have read, understood, and agreed to be bound by these terms in full. These terms
apply to all clients regardless of location, including those based in the United Kingdom, United States, Europe, and Pakistan.
Arabian Shams Tourism is a global travel service provider offering hotel bookings, flight reservations, transfer services, destination management, Umrah and Hajj packages, visa advice, holiday planning, and corporate travel management. We operate across multiple markets
including the United Kingdom, United States, Europe, and Pakistan.When we refer to “Arabian Shams Tourism,” “we,” “us,” or “our”
throughout these Terms and Conditions, we mean Arabian Shams Tourism and its authorised representatives. When we refer to “you” or “the client,” we mean the person making the booking and all individuals included in that booking.
2.1 All bookings are subject to availability at the time of confirmation.
2.2 A booking is only confirmed once Arabian Shams Tourism has issued a written confirmation to the client. Verbal agreements or preliminary enquiries do not constitute a confirmed booking.
2.3 It is the client’s responsibility to ensure that all personal details provided at the time of booking — including names, passport
numbers, travel dates, and contact information — are accurate and complete. Arabian Shams Tourism accepts no liability for losses arising from incorrect information provided by the client.
2.4 All bookings must be made by an individual who is 18 years of age or older. By making a booking, you confirm that you have the authority to
enter into this agreement on behalf of all persons included in the booking.
2.5 Arabian Shams Tourism reserves the right to refuse or cancel any booking at its discretion, in which case any payments received will be
refunded in full.
3.1 A non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount will be confirmed at the time of enquiry and varies depending on the type of package and destination.
3.2 The remaining balance must be paid in full by the due date specified in your booking confirmation. Failure to pay the balance on time may result in the cancellation of your booking without refund of the deposit.
3.3 All payments are accepted via bank transfer, online payment, or such other methods as confirmed by Arabian Shams Tourism at the time of booking.
3.4 All prices quoted are in the currency specified at the time of booking. Arabian Shams Tourism is not responsible for fluctuations in exchange rates.
3.5 For Umrah and Hajj packages, payment terms may differ due to the nature of the pilgrimage and Saudi government requirements. Specific payment schedules will be provided in your package agreement.
4.1 All cancellation requests must be submitted in writing to Arabian Shams Tourism via email or WhatsApp.
4.2 Cancellation fees apply as follows:
– More than 60 days before departure: Loss of deposit only
– 30 to 60 days before departure: 50% of the total package cost
– 15 to 29 days before departure: 75% of the total package cost
– Less than 15 days before departure: 100% of the total package cost
(no refund)
4.3 For Umrah and Hajj packages, specific cancellation terms apply due to non-refundable visa fees and pre-paid hotel and flight arrangements.
These will be outlined in your individual package agreement.
4.4 Airline tickets, once issued, are subject to the cancellation and refund policy of the airline concerned. Arabian Shams Tourism will
assist with the refund process but cannot guarantee any refund where the airline’s own policy does not permit it.
4.5 Non-refundable components of a package — including visa fees, certain hotel deposits, and airline tickets — cannot be refunded under any circumstances.
4.6 Arabian Shams Tourism strongly recommends that all clients purchase comprehensive travel insurance to protect against cancellation,
curtailment, medical emergencies, and other unforeseen circumstances.
5.1 Requests to change travel dates, destinations, accommodation, or other booking details must be submitted in writing. Changes are subject
to availability and may incur additional charges.
5.2 If the client requests a change that cannot be accommodated within the existing package, the booking may need to be cancelled and rebooked, in which case the cancellation policy outlined in Clause 4 will apply.
5.3 Arabian Shams Tourism reserves the right to make changes to yourbooking where necessary due to circumstances beyond our control,
including but not limited to airline schedule changes, hotel closures,natural disasters, government travel restrictions, or force majeureevents. Where a significant change is made, we will notify you as promptly as possible and offer an alternative of equivalent standard or a full refund.
6.1 It is the client’s sole responsibility to ensure that they hold avalid passport for the full duration of their travel. Most countries
require a minimum of six months’ validity on your passport beyond your return date.
6.2 Visa requirements vary by nationality and destination. While ArabianShams Tourism provides visa guidance and assistance as part of its
services, the responsibility for obtaining the correct visa rests with the client.
6.3 Arabian Shams Tourism accepts no liability for any consequences
arising from a client’s failure to hold the correct travel documents, visas, or vaccinations required for their destination.
6.4 For Umrah and Hajj visas, Saudi Arabian government regulations apply. Arabian Shams Tourism will facilitate the application process,
but visa approval is at the sole discretion of the Saudi authorities.
6.5 Vaccination and health requirements for certain destinations — including the mandatory meningitis vaccination for Saudi Arabia — are
the responsibility of the client to obtain and maintain.
7.1 All Umrah and Hajj packages offered by Arabian Shams Tourism are arranged through officially licensed and accredited operators in compliance with Saudi Ministry of Hajj and Umrah regulations.
7.2 Hajj packages are subject to the availability of official Hajj visas allocated by the Saudi government. In the event that a visa is not
granted, the client will receive a full refund of all amounts paid, less any non-recoverable costs.
7.3 Arabian Shams Tourism accepts no responsibility for changes to Hajj quotas, visa allocations, or policies imposed by the Saudi government.
7.4 All itineraries for Umrah and Hajj packages are subject to change based on local conditions, crowd management directives from Saudi authorities, and operational requirements. Arabian Shams Tourism will always endeavour to provide the best possible experience within any such constraints.
7.5 Clients performing Umrah or Hajj must comply with all rules and regulations of Masjid Al-Haram and Masjid Al-Nabawi, as well as Saudi government directives in force at the time of travel.
8.1 Arabian Shams Tourism acts as an agent in booking flights on behalf of clients. The contract for carriage is between the client and the
airline concerned.
8.2 Flight schedules, routes, and aircraft types are subject to change by the airline without prior notice. Arabian Shams Tourism is not
responsible for flight delays, cancellations, or schedule changes made by airlines.
8.3 It is the client’s responsibility to reconfirm flight details directly with the airline 72 hours before departure.
8.4 Arabian Shams Tourism is not liable for any consequential losses arising from flight disruptions, including but not limited to missed
connections, accommodation costs, or lost deposits.
9.1 Hotel categories and star ratings are provided as a general guide and may vary by country or region. Arabian Shams Tourism selects
accommodation based on quality and value, but cannot guarantee specific room types, views, or floor allocations unless confirmed in writing.
9.2 Standard hotel check-in and check-out times apply unless otherwise arranged. Arabian Shams Tourism will endeavour to arrange early check-in or late check-out where requested, but cannot guarantee availability.
9.3 In the rare event that a confirmed hotel is no longer available, Arabian Shams Tourism will arrange alternative accommodation of
equivalent or superior standard.
10.1 Arabian Shams Tourism acts as an agent for airlines, hotels, transfer companies, and other service providers. We accept no liability
for the acts, omissions, or negligence of third-party suppliers.
10.2 Our liability in the event of any proven error or omission on our part is limited to the cost of the affected service only.
10.3 Arabian Shams Tourism is not liable for any loss, damage, injury, death, or delay arising from circumstances beyond our reasonable
control, including but not limited to acts of God, war, terrorism, pandemics, government actions, or force majeure events.
10.4 Clients are advised to purchase comprehensive travel insurance prior to travel. Arabian Shams Tourism accepts no liability for any
costs that would have been covered by adequate travel insurance.
11.1 Any complaint must first be raised with our on-ground representative or customer support team during the trip so that we have
the opportunity to resolve it promptly.
11.2 If the complaint is not resolved to your satisfaction during travel, it must be submitted in writing to Arabian Shams Tourism within
28 days of your return date.
11.3 Arabian Shams Tourism will acknowledge complaints within 5 working days and respond fully within 28 days of receipt.
These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms shall be subject to the
jurisdiction of the relevant courts in the country from which the booking is made.
Arabian Shams Tourism reserves the right to update or amend these Terms and Conditions at any time. The most current version will always be
available on our website. Continued use of our services constitutes acceptance of any revised terms.
For any questions regarding these Terms and Conditions, please contact us:
Email: shams@arabianshamstourism.com Phone / WhatsApp: +92 337 8344 624