Arabian Shams Tourism is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. Please read this policy carefully before using our services or submitting any personal information to us.
Arabian Shams Tourism is a global travel service provider operating across the United Kingdom, United States, Europe, Pakistan, and other markets worldwide. We provide hotel bookings, flight reservations, Umrah and Hajj packages, holiday planning, visa assistance, transfer services,
and corporate travel management.
For the purposes of this Privacy Policy, Arabian Shams Tourism is the
data controller responsible for your personal information.
Contact: shams@arabianshamstourism.com | +92 337 8344 624
We collect the following categories of personal data:
2.1 Identity Information Full name, date of birth, gender, nationality, and passport details (including passport number, issue date, and expiry date).
2.2 Contact Information Email address, phone number, WhatsApp number, and postal address.
2.3 Booking & Travel Information Travel dates, destination preferences, accommodation preferences, dietary requirements, special assistance needs, and any other information relevant to planning your trip.
2.4 Payment Information We do not store full card details. Payments are processed through secure third-party payment processors. We retain records of transaction amounts, dates, and references for accounting purposes only.
2.5 Health Information (where necessary) For Umrah and Hajj packages, we may collect vaccination records and health declarations as required by Saudi Arabian government regulations. This data is handled with the highest level of care and shared only where legally required.
2.6 Communications Data Records of your enquiries, messages, emails, WhatsApp conversations, and any other correspondence with our team.
2.7 Website Usage Data When you visit our website, we may collect technical data including your IP address, browser type, pages visited, and time spent on the site through cookies and analytics tools.
We collect personal data through the following means:
– Directly from you when you make an enquiry, submit a contact form, or provide your details by phone, WhatsApp, or email
– Through our website when you browse or submit enquiry forms
– From third parties such as airlines and hotels in the course of managing your booking
– Through our social media channels (Facebook, Instagram, X/Twitter, TikTok) when you contact or engage with us
We use your personal data for the following purposes:
4.1 To Process and Manage Your Booking Your personal and passport details are required to make flight reservations, hotel bookings, visa
applications, and transfer arrangements on your behalf. This is the
primary purpose for which we collect your data.
4.2 To Communicate With You We use your contact details to respond to enquiries, send booking confirmations, provide travel updates, and share pre-departure information relevant to your trip.
4.3 To Comply With Legal & Regulatory Requirements Certain data — particularly passport details and vaccination records — must be shared with airlines, hotels, Saudi authorities, and other government bodies as required by law.
4.4 To Improve Our Services We may use anonymised, aggregated data to understand how clients use our services and improve our offerings. This data cannot be used to identify you individually.
4.5 Marketing Communications With your explicit consent, we may send you information about our latest travel packages, Umrah and Hajj offers, and promotions. You can unsubscribe from marketing communications at any time by contacting us or clicking the unsubscribe link in any marketing email.
We do not sell, rent, or trade your personal data. We share your information only where necessary with the following categories of third
parties:
5.1 Airlines — to issue tickets and manage your flight reservation
5.2 Hotels & Accommodation Providers — to confirm your reservation and arrange special requests 5.3 Transfer & Ground Transportation Companies — to arrange airport pickups and inter-city travel
5.4 Saudi Arabian Government Authorities — to process Umrah and Hajj visas as required
5.5 Visa Agencies & Embassies — to support visa applications for relevant destinations
5.6 Payment Processors — to process your payments securely
5.7 Our Licensed Partner Operators — where packages are fulfilled in collaboration with accredited travel operators
All third parties we work with are required to handle your data securely
and in accordance with applicable privacy laws.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.
As a general guide: – Booking and travel records: 7 years (for financial and legal compliance) – Marketing consent records: Until you withdraw
consent – General enquiry data (where no booking was made): 12 months After the applicable retention period, your data is securely deleted or
anonymised.
Arabian Shams Tourism takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
– Secure storage of all client records
– Restricted access to personal data — only authorised staff handle
client information
– Encrypted communications where possible
– Regular review of our data handling practices
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. We encourage you to
contact us promptly if you have any concerns about the security of your data.
Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. We use
analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected anonymously and does not identify
you personally. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
Depending on your location, you may have the following rights regarding your personal data:
9.1 Right to Access You have the right to request a copy of the personal data we hold about you.
9.2 Right to Rectification If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
9.3 Right to Erasure In certain circumstances, you have the right to request that we delete your personal data — also known as the “right
to be forgotten.”
9.4 Right to Restrict Processing You have the right to request that we limit how we use your personal data in certain situations.
9.5 Right to Object You have the right to object to the processing of your personal data for direct marketing purposes at any time.
9.6 Right to Data Portability Where applicable, you have the right to receive your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at: Email: shams@arabianshamstourism.com Phone / WhatsApp: +92 337 8344 624
We will respond to all requests within 30 days.
Our website may contain links to third-party websites, including airline booking platforms, hotel websites, and social media channels. Arabian
Shams Tourism is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children without the consent of a parent or legal guardian. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt
action to delete it.
Arabian Shams Tourism reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: Arabian Shams Tourism Email: shams@arabianshamstourism.com Phone / WhatsApp: +92 337 8344 624 Website: arabaintours.homeneedpk.com Social Media: @arabianshamstourism (Facebook, Instagram, TikTok, X)